91% Satisfaction With NHS Scotland Staff

Key points from the Inpatient Experience Survey 2018:

  • People were generally positive about their admission to hospital, with 83 per cent rating it as “excellent” or “good”.
  • Eighty-nine per cent rated the overall care and treatment they received in A&E as “excellent” or “good”.
  • Eighty-eight per cent of people rated the hospital and ward environment as “excellent” or “good”.
  • Nine out of ten people were positive about their overall care and treatment whilst in hospital.
  •  Overall, people were very positive about their experiences of hospital staff, with a slight increase in the overall positive rating, to 91 per cent.
  • Seventy-eight per cent of people said that they were always treated with compassion and understanding during their hospital stay, which is an increase of four percentage points from 2016. Three per cent said that they were not.
  •  86 per cent agreed that they were given an explanation they understood, which is four percentage points more than in 2014.
  • Of the people who needed care or support services after leaving hospital, 82 per cent were positive about the care and support that they received.